Hospitality Operations Consulting

Elevating Hotels to International Standard

We bring two decades of North American hotel management expertise to independent and boutique properties worldwide — delivering measurable gains in service quality, operational efficiency, and revenue performance.

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20+ Years in Hotel Operations
Six Sigma
Green Belt Certified
Marriott · Starwood
International Brand Experience
20+ Years Hotel Operations
4 Major International Brands
Six Sigma Green Belt Certified
What We Do

Consulting Services

Operational consulting tailored for independent hotels and boutique properties ready to compete at an international level.

01

Operational Audit & Assessment

A comprehensive, unbiased review of your property's current operations benchmarked against international hotel standards. We identify gaps, bottlenecks, and untapped revenue opportunities.

  • Full property walk-through & assessment
  • SOPs review and gap analysis
  • Guest experience benchmarking
  • Written findings & priority report
02

Service Culture Transformation

Your product may be world-class, but guests remember how your team made them feel. We design and implement service culture programs that align front-line staff with your brand promise.

  • Front office and guest relations training
  • Service recovery framework
  • Voice of the Customer integration
  • Train-the-trainer delivery model
03

Six Sigma Process Optimization

Using Lean Six Sigma methodology, we systematically eliminate waste, reduce service failures, and build repeatable, scalable operational processes that cut cost and boost NPS.

  • DMAIC process mapping
  • Labour cost and scheduling analysis
  • Check-in / check-out flow optimization
  • Measurable KPI targets and tracking

Experience earned at internationally recognised brands

Delta Hotels by Marriott Le Méridien Starwood Hotels Royal Caribbean
Julius Brown — Founder, Jnola Worldwide Ltd.
Our Principal Consultant

Julius Brown

Julius is a cross-functional hotel operations leader with over two decades of frontline and senior management experience across some of North America's most demanding hospitality environments.

As Support Services Manager at Delta Hotels by Marriott — a full-service, unionised, 400+ room airport and conference property — Julius oversees IT operations, loss prevention, parking, and guest experience platforms. Before that, he led the hotel's guest services department through a full service culture transformation, introducing Lean Six Sigma methodology and founding a cross-functional Innovation Team of department heads and directors.

Earlier, Julius served as Senior Location Manager at Hertz Toronto Airport, leading 8 managers and over 100 associates, driving a 15% reduction in labour costs, a 98% reduction in sick calls, and sustained NPS performance at 150% of prior year — results that speak to the power of operational discipline and people-centred leadership.

Julius brings this same systematic, results-driven approach to independent properties worldwide, helping hotels close the gap between current performance and international standard.

Certification
Six Sigma Green Belt
Certification
Service Culture Trainer
Certification
Behavioural Interviewer
Education
Diploma, Business Operations — Centennial College
How We Work

Our Approach

Every engagement begins with honest conversation and ends with measurable outcomes. No retainer padding, no generic playbooks.

01

Discovery Call

We start with a no-obligation conversation to understand your property, your goals, and the specific operational challenges you're facing. If we're a fit, we'll scope an engagement that reflects your actual needs.

02

On-Site Assessment

We conduct an in-depth, on-property review — observing operations firsthand, interviewing department leads, and reviewing your data. The findings are candid, specific, and actionable.

03

Execution & Delivery

Depending on scope, we deliver written reports, training sessions, process maps, or embedded advisory support. We measure outcomes, not effort — and we stay until the work is done right.

Get In Touch

Start the Conversation

Whether you're preparing for a rebranding, losing ground on guest satisfaction scores, or simply ready to raise the standard — we'd like to hear about it.

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Email consulting@jnolaworldwide.com
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Website jnolaworldwide.com
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Operating Region International — By Engagement